Out of warranty repair of phones
Who do I contact if my device malfunctions while under warranty?
If your device malfunctions after 30 days, but still within the first year after purchase, please call Verizon Wireless at 866 406 5154 from a landline phone and they will diagnose the issue with you right over the phone. If they can not address the problem while you’re on the line and the problem is caused by a manufacturing defect, they will send you a refurbished replacement device (either a like unit or one of comparable quality) right to your door at no cost to you.
If you one year warranty has expired, but the device is less than 24 months old, they will still replace it, but a $50 fee will apply. They will also replace devices with a cracked or bleeding display for $50. Devices with physical or liquid damage are excluded. If you need to replace a data device (PDA, smartphone or PC card) call 800 922 0204 and select option 3.
If you bought your phone from us, we’re happy to walk you through the process. Stop by the store with any questions.
Leave a Reply
You must be logged in to post a comment.
